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Care Management & CQC Compliance System

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A Compliance and Care Management System Designed for Care Managers

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Supports your CQC Compliance under The Health and Social Care Act 2008

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Policies & Procedures are fully customised to you as required by the CQC

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Save Time — How long would it take you to create and update 2300+ pages of guidance?

A Compliance and Care Management System Designed for Care Managers

The QCS Full Care Management System is a comprehensive solution for achieving Care Quality Commission (CQC) compliance and is fully updated for the new CQC Fundamental Standards. This leading tool assembles all of our individual policies and procedures into product packs that enable you to meet your compliance obligations and run your care business as efficiently as possible.

Our software and paper based Care Management Systems and CQC compliance tools have been designed with the busy care manager in mind – we put all of your CQC policies and procedures at your fingertips. Our expert contributors have organised the system as modules and the system is supplied with all the necessary core policies to help you meet your CQC targets.

Key system policies include detailed Care Plans, Admission Risk Assessments and Safeguarding Arrangements. The protocols around daily living have special regard for the dignity and human rights of the service user. The system offers the flexibility for you to upload your key internal documents to your live online account, allowing you to maintain everything in one place.

The QCS compliance management system prevents the need to spend hours researching complex areas of CQC compliance, practice and law such as the Health and Social Care Act 2008. Ultimately this frees you to direct your resources at delivering the CQC Fundamental Standards - Safe, Effective, Caring, Responsive and Well-led. With QCS supporting CQC compliance you are able to concentrate on delivering excellent care.

The quality care systems from QCS are an essential tool in achieving CQC care home standards. We strive to provide these quality management systems to organisations nationally to help maintain and develop the standards of care required.

Ongoing Support and Guidance for Care Homes in England

Simple to use online interface for everyday use by all adult social care staff

Meets the 25 CQC Key Lines of Enquiry

Up to 2,300 pages with 200+ easy to follow adult social care policies and procedures, available in Word and PDF

Ring bound printed manuals for operational usage updated in line with any changes to adult social care regulations every month

Upload your own documents to supplement the system for an even more comprehensive and personalised adult social care compliance tool

Monthly paper updates keep your manuals compliance-ready and ensure care home staff have access to the latest information

Online customisation lets you change any of the up to 130+ fields that are customised to your care home

Weekly update email: System compliant or not, number of updated & unread documents, recent staff logins PLUS Text messages for urgent adult social care system updates

Mock Inspection Toolkit — Lets you thoroughly prepare your care home for CQC inspections

Supports CQC Registration – Get over the first hurdle of The Health and Social Care Act 2008

Supports QA – Meets the CQC Definition of Quality Assurance for on-going compliance

Fully customised paperwork – As required by the CQC documents are specific to your organisation and not generic

Saves Time — How long would it take you to create and update 2300+ pages of guidance?

Peace of mind – Know you are compliant and that we keep you up to date

Stay up to date – Keep in step with all the CQC and legislative changes

Continuing Professional Development – Supports staff training and CPD

Below are details of the policies and procedures included in your Full Management System. Simply choose the category, then click on a subcategory to expand it and see what documents are provided.

Free Trial »Click here

Administration

Administration

  • Business & Finance

    • AB01 Archiving, Disposal and Storing of Records Policy and Procedure
    • AB02 Business Continuity Policy and Procedure
    • AB03 Business Expenses Policy and Procedure
    • AB04 Business Gifts Policy and Procedure
    • AB05 Business Plan
    • AB07 Computer, Email and Internet Usage Policy and Procedure
    • AB08 Financial Administration Policy and Procedure
    • AB09 Policy Management and Usage Policy and Procedure
    • AB10 Record Keeping Policy and Procedure
    • AB11 Service User Register
    • AB12 Service Users Administration File Policy and Procedure
    • AB14 Stock Control Policy and Procedure
    • AB15 Tender Information Policy and Procedure
    • AB18 Bribery Act 2010 Policy and Procedure
  • Finance

    • AF01 Banking Record
    • AF02 Purchasing Policy and Procedure
    • AF03 Receipt of Delivered Goods Policy and Procedure
    • AF04 Statement of Account Policy and Procedure
    • AF05 Service User’s Finances Policy and Procedure
  • Registration & Compliance

    • AR01 Child Protection Policy and Procedure
    • AR03 Home Closure Policy and Procedure
    • AR04 Missing Client Policy and Procedure
    • AR05 Photographs Policy and Procedure
    • AR06 Refusal to Hold Records Policy and Procedure
    • AR07 Smoking Policy and Procedure
    • AR08 Service User Contract
    • AR13 Service User’s Daycare Contract
    • AR14 Service User Guide
    • AR17 Service Users’ Handbook
    • AR21 Statement of Purpose
    • AR25 Visitors Policy and Procedure
    • AR26 Volunteers Policy and Procedure
    • AR27 Witnessing of Documents Policy and Procedure
    • AR28 Residency Agreement (Scotland)
    • AR30 Hate Crime Policy and Procedure
  • Communications

    • AC01 Access to Information Policy and Procedure
    • AC02 Administration Communication and Action
    • AC03 Communication Policy and Procedure
    • AC05 Covering Letter – Handbook Issue and Key Worker
    • AC06 Daily Communication Meetings Policy and Procedure
    • AC07 Emergency Communication Policy and Procedure
    • AC08 Information Pack Policy and Procedure
    • AC10 Monitoring of Business Communications Policy and Procedure
    • AC11 Registration Authority Notification Policy and Procedure
    • AC12 Monitoring of Business Performance Policy and Procedure
    • AC13 Suggested Letter to Families pre-RDB Accreditation – New Clients

CQC Outcomes

  • Involvement and Information

    • AH01 Outcome 1 – Respecting and Involving People Who Use Services.
    • AH02 Outcome 2 – Consent to Care and Treatment
    • AH03 Outcome 3 – Fees
  • Personalised Care, Treatment and Support

    • AJ01 Outcome 4 – Care and Welfare of People Who Use Services
    • AJ02 Outcome 5 – Meeting Nutritional Needs
    • AJ03 Outcome 6 – Cooperating With Other Providers
  • Safeguarding & Safety

    • AK01 Outcome 7 – Safeguarding People Who Use Services From Abuse
    • AK02 Outcome 8 – Cleanliness and Infection Control
    • AK03 Outcome 9 – Management of Medicines
    • AK04 Outcome 10 – Safety and Suitability of Premises
    • AK05 Outcome 11 – Safety, Availability and Suitability of Equipment
  • Suitability of Staffing

    • AL01 Outcome 12 – Requirements Relating to Workers
    • AL02 Outcome 13 – Staffing
    • AL03 Outcome 14 – Supporting Workers
  • Quality and Management

    • AM01 Outcome 15 – Statement of Purpose
    • AM02 Outcome 16 – Assessing and Monitoring the Quality of Service Provision
    • AM03 Outcome 17 – Complaints
    • AM04 Outcome 18 – Notification of Death of a Person Who Uses Services
    • AM05 Outcome 19 – Notification of Death or Unauthorised Absence of a Person Who is Detained or Liable to be Detained Under the Mental Health Act 1983
    • AM06 Outcome 20 – Notification of Other Incidents
    • AM07 Outcome 21 – Records
  • Suitability of Management

    • AN01 Outcome 22 – Requirements Where the Service Provider is an Individual or a Partnership
    • AN02 Outcome 23 – Requirements Where the Service Provider is a Body Other Than a Partnership
    • AN03 Outcome 24 – Requirements Relating to Registered Managers
    • AN04 Outcome 25 – Registered Person: Training
    • AN05 Outcome 26 – Financial Position
    • AN06 Outcome 27 – Notifications Notice of Absence
    • AN07 Outcome 28 – Notifications Notice of Changes

Care Management

  • Admission Risk Assessment

    • CA01 Admission Pack A – Pre-Admission (Older people)(Legacy version)
    • CA07 Admission Pack B – Admission and Care Planning (Older People)(Legacy version)
    • CA11 Pre-Admission Assessment and Care Planning Pack
    • CA13 Pre-Admission and Admission Policy and Procedure
    • CC01 Bathing Policy and Procedure
  • Care Practice

    • CC02 Blood Spillage Policy and Procedure
    • CC03 Care Forms, Miscellaneous
    • CC04 Changes in Health State Policy and Procedure
    • CC05 Clinical Procedures Policy and Procedure
    • CC07 Clinical Waste Disposal Policy and Procedure
    • CC08 Continence Management Policy and Procedure
    • CC09 Daily Communication Meetings Policy and Procedure
    • CC10 De-escalation Policy and Procedure
    • CC11 Diabetes Policy and Procedure
    • CC12 Feeding Policy and Procedure
    • CC13 Fluid Intake/Output and Positioning Chart
    • CC14 Food and Nutrition Policy and Procedure
    • CC15 The Geriatric Depression Scale
    • CC16 GP and Visiting Professionals Policy and Procedure
    • CC18 Infection Control Policy and Procedure
    • CC19 Intermediate Care Policy and Procedure
    • CC20 Medical Emergency Policy and Procedure
    • CC21 Mobility Policy and Procedure
    • CC22 Moving and Handling Policy and Procedure
    • CC23 Needlestick Policy and Procedure
    • CC24 Nutrition Policy and Procedure
    • CC25 Oxygen Use Policy and Procedure
    • CC26 Pain Management Policy and Procedure
    • CC27 PEG Feed Policy and Procedure
    • CC28 Personal Shopping Policy and Procedure
    • CC29 Position and Turns Chart
    • CC30 Pressure Sore Management Policy and Procedure
    • CC31 Service Users with Communication Difficulties Policy and Procedure
    • CC35 Falls Management Policy and Procedure
    • CC40 Dementia Policy and Procedure
  • Medications Management

    • CM01 Medical Stock Sheet
    • CM02 Medications Policy and Procedure
  • Rights & Abuse

    • CR01 Access to NHS Services Policy and Procedure
    • CR02 Advocacy Policy and Procedure
    • CR03 Safeguarding Policy and Procedure
    • CR05 Choice of Carer Gender Policy and Procedure
    • CR06 Choice Policy and Procedure
    • CR07 Confidentiality Policy and Procedure
    • CR08 Consent to Examination or Treatment Policy and Procedure
    • CR09 Death and Dying Policy and Procedure
    • CR10 Deprivation of Liberty Safeguards Policy and Procedure
    • CR11 Mental Capacity Act 2005 Policy and Procedure
    • CR12 Mental Health Regulations 1983 Policy and Procedure
    • CR13 Participation Policy and Procedure
    • CR14 Principles of customer care / philosophy of care
    • CR15 Privacy Policy and Procedure
    • CR16 Promotion of Recreational Activities Policy and Procedure
    • CR17 Restraint Policy and Procedure
    • CR18 Service User Communication with Organisation Policy and Procedure
    • CR19 Risk Taking Policy and Procedure
    • CR20 Sex and Sexuality Policy and Procedure
    • CR29 Human Rights Policy and Procedure
  • Risk Assessment & Care Planning

    • CP01 Care and Daily Living Policy and Procedure
    • CP02 Discharge Pack
    • CP04 Personal Emergency Evacuation Plan (PEEP) Policy and Procedure
    • CP05 Challenging Behaviour Policy and Procedure
    • CP06 Rehabilitation Policy and Procedure
    • CP07 Resuscitation Policy and Procedure
    • CP08 Review Assessment Policy and Procedure
    • CP09 Review of Care/Support Policy and Procedure
    • CP10 Service User Care Planning Notes
    • CP11 Service User Care Planning Policy and Procedure
    • CP13 Service User Outings Policy and Procedure
    • CP14 Specialist Needs Policy and Procedure
    • CP15 Weekly Continence Review
    • CP16 Wound Care Management Policy and Procedure

Health & Safety

  • Health & Safety

    • HS01 Accident and Incident Reporting Policy and Procedure
    • HS02 Environmental Policy and Procedure
    • HS03 Flooding Policy and Procedure
    • HS04 Hazard Reporting Policy and Procedure
    • HS05 Health and Safety Training Policy and Procedure
    • HS06 Serious Incident Notification Policy and Procedure
    • HS07 Workplace Environment Policy and Procedure
  • Risk Assessment

    • HR01 Health & Safety Policy and Procedure
    • HR03 Risk Assessment Policy and Procedure
    • HR04 Safer Places Policy and Procedure

Human Resources

  • Absence, Holidays and Sickness

    • PA01 Adoption Leave Policy and Procedure
    • PA02 Annual Holiday Policy and Procedure
    • PA04 Maternity Leave Policy and Procedure
    • PA05 Paternity Policy and Procedure
    • PA06 Public Holidays Policy and Procedure
    • PA07 Sickness Absence Policy and Procedure
    • PA08 Statutory Time Off Policy and Procedure
    • PA09 Unable To Attend Workplace Policy and Procedure
  • Contract of Employment

    • PC01 Agency Staff Policy and Procedure
    • PC02 Casual (“Bank”) Workers Policy and Procedure
    • PC04 Changes to Contract Hours
    • PC05 Covering letter – issue of employee’s handbook
    • PC06 Employee’s Appearance Policy and Procedure
    • PC07 Employee Handbook
    • PC09 Minimum Wage Policy and Procedure
    • PC10 Notice Periods Policy and Procedure
    • PC11 Part-Time Employees Policy and Procedure
    • PC12 Staff Loans and Advances Policy and Procedure
    • PC13 Statement of Main Terms and Conditions of Employment – Variation
    • PC14 Temporary Workers Policy and Procedure
  • Equality and Disability

    • PE01 Harassment Policy and Procedure
    • PE02 Flexible Working Policy and Procedure
    • PE03 Equality and Diversity Policy and Procedure
    • PE04 Family Leave Policy and Procedure
    • PE05 Anti-Bullying Policy and Procedure
    • PE06 Disabled Workers Policy and Procedure
  • Job Descriptions

    • PJ01 Job Description – Activities Coordinator
    • PJ02 Job Description – Administrator
    • PJ04 Job Description – Carer
    • PJ07 Job Description – Chef/Cook
    • PJ09 Job Description – Deputy Manager
    • PJ12 Job Description – Domestic/Cleaner
    • PJ16 Job Description – Housekeeper
    • PJ17 Job Description – Kitchen Assistant/Cleaner
    • PJ19 Job Description – Laundry
    • PJ21 Job Description – Maintenance/Handyman
    • PJ22 Job Description – Painter and Decorator
    • PJ23 Job Description – Nominated Person
    • PJ24 Job Description – Registered Manager
    • PJ26 Job Description – Registered Nurse
    • PJ28 Job Description – Registered Provider
    • PJ29 Job Description – Senior Carer
    • PJ32 Person Specification – Carer
    • PJ33 Job Description – Nominated Person
  • Miscellaneous

    • PM01 First Aid Policy and Procedure
    • PM02 Management of Stress Policy and Procedure
    • PM03 Personnel Communication and Action
    • PM04 Redundancy Policy and Procedure
    • PM05 Retirement Policy and Procedure
    • PM07 Smoking at Work Policy and Procedure
    • PM08 Staff Levels Policy and Procedure
    • PM09 Staff Rota Policy and Procedure
    • PM10 Secure Storage, Handling, Use, Retention & Disposal of Disclosures and Disclosure Information Policy and Procedure
    • PM11 Whistleblowing Policy and Procedure
    • PM12 Working Alone Policy and Procedure
    • PM13 Working Time Regulations Policy and Procedure
  • Performance and Discipline

    • PP01 Absenteeism Policy and Procedure
    • PP02 Alcohol and Drugs Policy and Procedure
    • PP03 Discipline Policy and Procedure
    • PP04 Grievances Policy and Procedure
    • PP05 Moonlighting Policy and Procedure
    • PP06 Obtaining Medical Reports Policy and Procedure
    • PP07 Poor Performance Policy and Procedure
    • PP08 Supervision Policy and Procedure
    • PP09 Development Appraisal Policy and Procedure
  • Recruitment, Induction and Training

    • PR01 Development Appraisal Policy and Procedure
    • PR03 Code of Conduct for Social Care Workers
    • PR04 CRB/Disclosure Policy and Procedure
    • PR05 Employee Termination Record Keeping Policy and Procedure
    • PR06 Health and Fitness Questionnaire
    • PR07 Induction Policy and Procedure
    • PR08 Recruitment of Ex-offenders Policy and Procedure
    • PR09 Recruitment Pack – Recruit Specification
    • PR10 Recruitment Pack – Individual Applicant Pack
    • PR11 Recruitment Pack – Induction and Job Start
    • PR12 Recruitment Policy and Procedure
    • PR13 Training Event Attendance Record
    • PR14 Training Policy and Procedure

Catering

  • Catering Services

    • KC01 Catering Communication and Action
    • KC02 Catering Policy and Procedure
    • KC03 Catering Stock Sheet
    • KC04 Catering Uniforms Policy and Procedure
    • KC05 Food Storage Temperatures Policy and Procedure
    • KC06 Kitchen Safety Checklist
    • KC07 Menu Choice Policy and Procedure
    • KC08 Supply of Service User’s Own Food Policy and Procedure
  • Hygiene

    • KH01 Catering Cleaning Schedule and Audit
    • KH02 Catering Hazard Analysis (HACCP) Policy and Procedure
    • KH03 Cross Contamination between Care and Catering Policy and Procedure
    • KH04 Food Hygiene Policy and Procedure
    • KH05 Kitchen Cleaning Schedule
    • KH06 Personal Hygiene Policy and Procedure

Hotel Services

  • Cleaning

    • SC01 Additional Cleaning Duties
    • SC02 Cleaning Stock Sheet
    • SC03 Dilution of Chemicals Policy and Procedure
    • SC04 Housekeeping Communication and Action
    • SC05 Housekeeping Policy and Procedure
  • Laundry

    • SL01 Dry Cleaning Record
    • SL02 Laundry Communication and Action
    • SL03 Laundry Policy and Procedure
    • SL04 Laundry Safety Checklist
    • SL05 Linen Stock Sheet

Maintenance

  • Buildings

    • MB01 Accommodation Standards Policy and Procedure
    • MB02 Maintenance Communication and Action
    • MB03 Maintenance Policy and Procedure
    • MB04 Room Temperature Control Policy and Procedure
    • MB05 Security Policy and Procedure
    • MB06 Visiting Contractors Policy and Procedure
    • MB07 Window Security Policy and Procedure
  • Equipment

    • ME01 Daily Maintenance Details and Timesheet
    • ME02 Legionella Policy and Procedure
    • ME03 Lifts and Hoists Policy and Procedure
    • ME04 Room Call Policy and Procedure
    • ME05 Service Equipment Maintenance Policy and Procedure
    • ME06 Water Temperature Policy and Procedure
  • Risk Assessment & Safety

    • MR01 Electrical Safety Policy and Procedure
    • MR02 Fire Alarm Response Policy and Procedure
    • MR03 Fire Equipment Policy and Procedure
    • MR04 Fire Safety Policy and Procedure
    • MR05 Lift Safety Policy and Procedure

Quality Assurance

  • Administration Quality Assurance

    • QA01 Administration Management Protocol
    • QA02 Administration Audit and Action Plan
    • QA03 Document Publication Policy and Procedure
    • QA04 Document Version Control Policy and Procedure
    • QA05 General Management Protocol Policy and Procedure
  • Care Management Quality Assurance

    • QC01 Care Audit and Action Plan
    • QC03 Care Communication and Information Policy and Procedure
    • QC04 Care Management Protocol
    • QC05 Fair Access, Diversity and Inclusion Policy and Procedure
    • QC06 Family Satisfaction Survey Policy and Procedure
    • QC07 Key Worker Policy and Procedure
    • QC08 Care Plan Review
    • QC11 Named Nurse Policy and Procedure
    • QC12 National Service Framework Policy and Procedure
    • QC13 Professional Health Worker Satisfaction Survey Policy and Procedure
    • QC14 Service User Satisfaction Survey Policy and Procedure
  • Catering Services Quality Assurance

    • QK01 Catering Audit and Action Plan
    • QK02 Catering Management Protocol
  • Hotel Services Quality Assurance

    • QH01 Housekeeping Audit and Action Plan
    • QH02 Housekeeping Cleaning Schedule and Audit
    • QH03 Housekeeping Management Protocol
    • QH04 Laundry Cleaning Schedule and Audit
    • QH05 Room Cleaning Checklist
  • Human Resources Quality Assurance

    • QP01 Employee Satisfaction Survey
    • QP02 Personnel Audit Protocol
    • QP03 Personnel Audit and Action Plan
    • QP04 Staff Retention Policy and Procedure
  • Maintenance Services Quality Assurance

    • QM01 Maintenance Audit and Action Plan
    • QM02 Maintenance Management Protocol
  • Management of Quality Assurance

    • QQ01 Action Planning Policy and Procedure
    • QQ02 Auditing Policy and Procedure
    • QQ03 Complaints, Suggestions and Compliments Policy and Procedure
    • QQ06 Management and Prevention of Violence at Work Policy and Procedure
    • QQ07 Management Meetings Policy and Procedure
    • QQ09 Monitoring and Checking Policy and Procedure
    • QQ10 Quality and Quality Assurance Policy and Procedure
    • QQ11 Quality Meetings Policy and Procedure
    • QQ12 Service Users/Relatives Meetings Log – Care Home
  • Mock Inspection Toolkit

    • MI01 Mock Inspection Toolkit: Introduction
    • MI02 Mock Inspection Toolkit: Involvement and Information
    • MI03 Mock Inspection Toolkit: Personalised Care, Treatment and Support
    • MI04 Mock Inspection Toolkit: Safeguarding and Safety
    • MI05 Mock Inspection Toolkit: Suitability of Staffing
    • MI06 Mock Inspection Toolkit: Quality and Management
    • MI07 Mock Inspection Toolkit: Suitability of Management
    • MI08 Mock Inspection Workbook: Involvement and Information
    • MI09 Mock Inspection Workbook: Personalised Care, Treatment and Support
    • MI10 Mock Inspection Workbook: Safeguarding and Safety
    • MI11 Mock Inspection Workbook: Suitability of Staffing
    • MI12 Mock Inspection Workbook: Quality and Management Workbook
    • MI13 Mock Inspection Workbook: Suitability of Management

 

View the system

DASHBOARD – Navigate your policies, procedures, compliance tools and more.  Everything you need for compliance is located on your dashboard.

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SYSTEM DETAILS –  Customising your system is quick and easy, just fill out your System Details section, and we’ll customise the policies for you!

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SEARCH FUNCTION – It’s easy to find the policy you’re looking for using our Find a Document Box.

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POLICY CENTRE – Our Policy Centre houses all of your policies and procedures.  Health and Safety, Human Resources, Quality Assurance, Care Management, Quality Assurance and more, you’ll find everything you need here.

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CUSTOM UPLOAD –  Our Custom Upload tool allows you to add your own documents to your system.  This gives you the convenience of storing all your compliance documents in one place that your staff can access from any computer with internet access.

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MANAGE STAFF – You can grant access to your system to as many staff as you like, then manage their status, and view when they last logged in and what they are looking at.  A great way to ensure your staff are staying up to date on compliance.

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MOCK INSPECTION TOOLKIT – The QCS Mock Inspection Toolkit is an invaluable tool.  Not only do we go through each section that your inspector may look at, but we give you workbooks that allow you to step into the shoes of your inspector and perform your inspection.  These mock inspections help you prepare for the big day by familiarising your staff with the type of questions they may be asked and by shedding light on any areas you may need to work on.

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ACCESS RIGHTS – Grant permission for a user to access documentation or restrict access to content for certain members of staff.

Access Rights

 

For all of our products, you can choose between a standard one off payment or our easy payment plan for your annual subscription.

GROUPS: Great Discounts available for Groups and Multiple locations – Call us to find out more

 

Full Payment (+vat)
Full Management System £1595
Premium Compliance Plan
12 simple monthly payments including VAT £199.50
Free Trial »Click here

CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.