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GPs – How can you reduce complaints?

GPs – How can you reduce complaints? ›

14th September 2015 | Categories: GPs

In one of my blogs back in June I discussed practices submitting their annual complaints data return for complaints received in the previous year. We’re now already halfway through this financial year, so it’s a good idea to review your complaints to save some work at the end of the year. By reviewing the areas…

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Communication Breakdown…

Communication Breakdown… ›

29th June 2015 | Categories: Adult Social Care , Care Planning , Mental Health

What’s the most important issue in mental health? Good treatment? Timely hospital care? Being treated with respect? Contact at times of crisis? All of these are important, but you’ll probably find that effective communication is at the heart of all of these. If we were to ask service users what they valued most about the…

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Sshhh – listen…………

Sshhh – listen………… ›

16th January 2014 | Categories: Dentists

The new GDC Standards state for the first time that we ‘must’ listen to our patients.  As well as listening, we should be actively encouraging communication.   Successful communication is the establishment of common ground between two people or an understanding.  Specifically, the Standards say – You must discuss treatment options with patients and listen carefully…

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.