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The Highway Code of mental health

The Highway Code of mental health ›

I’ve been reading the latest annual report from the Care Quality Commission (CQC) into the use of the Mental Health Act (MHA), which you can download here. The CQC and the MHA The Care Quality Commission took over the role of monitoring the operation of the MHA some years back after it was previously undertaken by…

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CQC Inspections & How to Achieve Outstanding

CQC Inspections & How to Achieve Outstanding ›

16th October 2015 | Categories: Care Quality Commission , GPs

Communication – On the day of the inspection At a conference last week I was fortunate to listen to a presentation from a couple of CQC inspectors who had come along aiming to demystify some of the common misconceptions about CQC inspections. They also wanted to give some tips on how to achieve an outstanding…

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Are CQC Inspections Getting Tougher?

Are CQC Inspections Getting Tougher? ›

28th September 2015 | Categories: Adult Social Care , Care Quality Commission , GPs

Almost a third of recent inspections ‘Requires improvement’ I’ve been looking at some recent CQC reports and it seems that the CQC inspection teams aren’t pulling any punches when it comes to feedback and reporting. This month, out of the 1,260 inspections, the CQC rated almost a third of those providers as ‘Requires improvement’, with…

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Meetings for meetings’ sake?

Meetings for meetings’ sake? ›

22nd August 2015 | Categories: GPs

We know that the CQC want to see evidence of communication and minutes of meetings in particular but who decides on the type of meetings, who should be present, and what should be discussed? I believe its good practice to have regular meetings but, with obvious time constraints, the type of meetings and the structure…

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Do your staff feel comfortable enough to “blow the whistle”?

Do your staff feel comfortable enough to “blow the whistle”? ›

19th August 2015 | Categories: Human Resources

The allegations surrounding the Kids Company charity, which closed recently, acts as a timely reminder about the importance of having robust whistle-blowing procedures in place and acting on complaints when received. Allegations have been made by former staff of Kids Company (which are denied!) about financial mismanagement and that the charity failed in its handling…

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When leadership is weak and management is strong

When leadership is weak and management is strong ›

18th August 2015 | Categories: Dentists

Dentists buying a new practice are full of ideas and are excited by the prospect of making their new acquisition an example of dental excellence. In most cases the production of a business plan was a condition for securing finance to buy the practice, so a business plan is usually produced for the sole purpose…

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CQC inspections: falling down on the stairs

CQC inspections: falling down on the stairs ›

6th August 2015 | Categories: Learning Disability

A provider I know has had the inspectors in, and they are definitely not happy bunnies. You see, there have been issues about the safety of the staircase in one of the houses rented to three adults with learning disabilities and sight problems. Apparently, the stairs are too steep. Having gone over the reports and…

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Mental health services: Getting help, right now

Mental health services: Getting help, right now ›

26th July 2015 | Categories: Mental Health

A new survey from the Care Quality Commission (CQC) called ‘Right here, right now’ has revealed an unhelpful response from some health professionals when dealing with people in a mental health crisis. The survey asked for the experiences of 3000 people regarding the responses they had received from health services. Only 1 in 5 were…

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From DoLS to providing Protective Care

From DoLS to providing Protective Care ›

20th July 2015 | Categories: Mental Health

The journey to get to where we are on the operation of the Deprivation of Liberty Safeguards (or DoLS) is a long and tortuous one. New proposals released by the Law Commission earlier this month offer new hope in making them more streamlined and easier to operate, and to hopefully protect the interests and rights…

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Duty of Candour: Do we have to be compelled to be candid?

Duty of Candour: Do we have to be compelled to be candid? ›

The Duty of Candour places a responsibility on providers to be open and honest about incidents in the delivery of care.  But surely this goes without saying. In March 2015 a new duty of candour came into force for social care providers that aimed to remove the cloak of secrecy surrounding some adverse events, which…

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.