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Do you have an effective customer care strategy?

Do you have an effective customer care strategy? ›

1st March 2016 | Categories: Dentists

The introduction of the Friends and Family Test (FFT) for dental patients brings you a range of valuable information about how your patients perceive your practice, the question you now need to ask is; ‘How can I get the most from this information?’ The retail sector has long since recognised the importance of understanding their customers’…

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Maintaining patient consent

Maintaining patient consent ›

3rd February 2016 | Categories: Dentists

Consent, respect and dignity are three vital aspects of the patient experience given high priority by regulating bodies and patients alike. The days when patients were prepared to be passive partners in their healthcare are long past. Nowadays patients will Google every aspect of their treatment plan and then challenge, or withdraw, previously given consent….

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.