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Do you have an effective customer care strategy?

Do you have an effective customer care strategy? ›

1st March 2016 | Categories: Dentists

The introduction of the Friends and Family Test (FFT) for dental patients brings you a range of valuable information about how your patients perceive your practice, the question you now need to ask is; ‘How can I get the most from this information?’ The retail sector has long since recognised the importance of understanding their customers’…

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Working with Extended Duties for Dental Nurses

Working with Extended Duties for Dental Nurses ›

19th January 2016 | Categories: Dentists

For many years dental nurses with an ambition to play an extended role in patient care, have enrolled onto courses to develop their knowledge and skills so that they can take on extended duties.  For the practices employing these dental nurses, if they have the required vision and management skills have the opportunity to reshape…

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Keep Consent Requirements in Focus

Keep Consent Requirements in Focus ›

18th November 2015 | Categories: Dentists

Although urban myths around dentists over powering their patients to deliver unwelcome and painful procedures are firmly embedded in the public psyche, they are of course far removed from the truth. The law (CQC Regulation 11, Need for Consent) and dental regulations (GDC and Standard 3- Gain Valid Consent) place patient’s informed consent squarely at…

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Whistleblowing – ‘But, why does it have to be me?’

Whistleblowing – ‘But, why does it have to be me?’ ›

16th October 2015 | Categories: Dentists

In my experience, the statement ‘But, why does it have to be me?’ –  is the most frequently asked question by those considering formally raising a concern about a fellow dental professional. In the interest of protecting the public, whistleblowing is currently high on the General Dental Council’s agenda. To support dental professionals who are…

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Implementing your Quality Care Policies and Procedures

Implementing your Quality Care Policies and Procedures ›

10th October 2015 | Categories: Adult Social Care , Dentists , QCS

Over the past three years the continuously changing nature of care quality compliance has become clearer to Registered Providers and Managers across the UK. At first many thought that to own a folders of policies and procedures would tick all the boxes, now they recognise that those policies and procedures must be definitions of how…

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Organisation of your Dental Policies and Procedures

Organisation of your Dental Policies and Procedures ›

3rd October 2015 | Categories: Dentists , QCS

Your practice polices are working documents and should be organised so that they can influence the running of the practice. I am frequently asked, “What’s the best way to organise practice polices and procedures now that the new Fundamental Standards have been introduced? The concerns people express are about policy duplication and storing polices so…

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Personal Protective Equipment (PPE) used in the dentist work environment

Personal Protective Equipment (PPE) used in the dentist work environment ›

18th September 2015 | Categories: Dentists , Health & Safety , Health and Safety

Dentist Environment In a dentist environment, personal protective equipment (PPE) will need to be worn by personnel to ensure that they are protected from the biological hazards that they could potentially be exposed to. The employer has a duty to undertake a risk assessment to determine what the PPE requirements are for the different staff…

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Infection control and safety in the dental practice

Infection control and safety in the dental practice ›

13th September 2015 | Categories: Dentists , Health & Safety , Health and Safety

Every person at some stage in their lives will have entered a dentist practice. Most people will see the dentist on a regular basis to ensure a planned preventative dental inspection of their teeth is in place to identify at an early stage any dental problems. Behind the scenes, the dental team are responsible for…

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Five good reasons to run a Quality Circle Programme in your practice

Five good reasons to run a Quality Circle Programme in your practice ›

11th September 2015 | Categories: Dentists

It is increasingly clear that quality management is at its best when the whole team is engaged and understands how their individual role contributes to the overall quality of patient care and – most importantly – to the ‘patient experience’ at your practice. Spreading the workload of quality creation With the best will in the…

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Friends and Family Test (FFT) for your dental team

Friends and Family Test (FFT) for your dental team ›

3rd September 2015 | Categories: Dentists

If following the introduction of the Friends and Family Test in April 2015, your practice is one of the many who have been delighted to find how highly their patients rate their experiences of care at your practice; have you taken the next logical step, and given your team the chance tell you how they…

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.