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Do you have an effective customer care strategy?

Do you have an effective customer care strategy? ›

1st March 2016 | Categories: Dentists

The introduction of the Friends and Family Test (FFT) for dental patients brings you a range of valuable information about how your patients perceive your practice, the question you now need to ask is; ‘How can I get the most from this information?’ The retail sector has long since recognised the importance of understanding their customers’…

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.