CQC Compliance Quality Assurance Care & Client Management
Got a question? Call us now

0333 405 33 33
Got a question? Call us now

0333 405 33 33
Show Menu ›

Expert Insights

Whistleblowing – ‘But, why does it have to be me?’

Whistleblowing – ‘But, why does it have to be me?’ ›

16th October 2015 | Categories: Dentists

In my experience, the statement ‘But, why does it have to be me?’ –  is the most frequently asked question by those considering formally raising a concern about a fellow dental professional. In the interest of protecting the public, whistleblowing is currently high on the General Dental Council’s agenda. To support dental professionals who are…

Read more ›
Implementing your Quality Care Policies and Procedures

Implementing your Quality Care Policies and Procedures ›

10th October 2015 | Categories: Adult Social Care , Dentists , QCS

Over the past three years the continuously changing nature of care quality compliance has become clearer to Registered Providers and Managers across the UK. At first many thought that to own a folders of policies and procedures would tick all the boxes, now they recognise that those policies and procedures must be definitions of how…

Read more ›
Five good reasons to run a Quality Circle Programme in your practice

Five good reasons to run a Quality Circle Programme in your practice ›

11th September 2015 | Categories: Dentists

It is increasingly clear that quality management is at its best when the whole team is engaged and understands how their individual role contributes to the overall quality of patient care and – most importantly – to the ‘patient experience’ at your practice. Spreading the workload of quality creation With the best will in the…

Read more ›
Friends and Family Test (FFT) for your dental team

Friends and Family Test (FFT) for your dental team ›

3rd September 2015 | Categories: Dentists

If following the introduction of the Friends and Family Test in April 2015, your practice is one of the many who have been delighted to find how highly their patients rate their experiences of care at your practice; have you taken the next logical step, and given your team the chance tell you how they…

Read more ›
Sustainable dentistry – A win-win approach

Sustainable dentistry – A win-win approach ›

30th August 2015 | Categories: Dentists

Is your practice a ‘Good Citizen’? Do your practice policies take into account the principles of sustainable or green business, by minimising any negative impact the global or local environment, and by contributing to the community, society and economy? Our responsibility as healthcare professionals is matched by our responsibilities as citizens to strive to meet the…

Read more ›
Could your practice improve its staff support measures?

Could your practice improve its staff support measures? ›

21st August 2015 | Categories: Dentists

Since the first reports from CQC inspectors presented an overview of the dental profession compliance, themed areas of good practice have been recognised as being in need of improvement. One area highlighted as being in need of improvement in many of the practices inspected, is the Human Resources provision – in particular staff support measures….

Read more ›
When leadership is weak and management is strong

When leadership is weak and management is strong ›

18th August 2015 | Categories: Dentists

Dentists buying a new practice are full of ideas and are excited by the prospect of making their new acquisition an example of dental excellence. In most cases the production of a business plan was a condition for securing finance to buy the practice, so a business plan is usually produced for the sole purpose…

Read more ›
Could you be overlooking an important resource?

Could you be overlooking an important resource? ›

12th August 2015 | Categories: Dentists

The extended range of permitted duties for dental nurses provides exciting opportunities as well as challenges for practices and individuals.  Some well lead practices have embraced these opportunities and have embedded extended dental nursing duties into their day-to-day work. In a diverse range of dental practices, extended dental nursing duties are now an integral part…

Read more ›
Who is the weakest link in your practice’s infection control activities?

Who is the weakest link in your practice’s infection control activities? ›

5th August 2015 | Categories: Dentists

Do you train your cleaner(s) to observe your practice’s policy for domestic cleaning? I was in a practice recently and the practice manager showed me her recently implemented domestic cleaning policy —of which she was very proud. I asked her what her cleaner thought about the policy. She couldn’t answer my question, which is a…

Read more ›

CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.