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Expert Insights

Training and development “overlooked” in care homes

Training and development “overlooked” in care homes ›

29th April 2015 | Categories: Human Resources

A report published by the University of York and the RCN Foundation highlights a lack of training for care home staff. A point, in effect, also raised by CQC in its findings from the new inspection processes. What it means It should go without saying that poorly trained staff will be unable to give of…

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Shared parental leave – what’s your policy?

Shared parental leave – what’s your policy? ›

16th April 2015 | Categories: Care Quality Commission , Human Resources

The concept is fairly simple. Mother and father share caring (or the trials) in the early months of a child’s life. It should foster bonding and stronger families. Ultimately, perhaps, a better society. But what of the employer(s)? There simplicity ends. There are usually four parties in this situation: the mother, the other parent, the…

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Do we need equality laws?

Do we need equality laws? ›

1st April 2015 | Categories: Human Resources

Whenever a client is insistent that they must dismiss one of their employees, the first question I ask is “How much service do they have?” But, if they have less than two years service, the second question is “do they have the potential to bring a discrimination claim?” Greater protection Laws that were designed to…

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Keeping HR records

Keeping HR records ›

27th March 2015 | Categories: Human Resources

Problems with paper In my first role as a HR Manager, I remember looking at our personnel records. As they were all made of combustible paper, I immediately ordered some fireproof filing cabinets. We didn’t need many, but crucial records (relating to pension entitlements, for example) needed to be safe. When it came to our…

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Why have a whistleblowing policy?

Why have a whistleblowing policy? ›

5th March 2015 | Categories: Human Resources

It takes courage to bring bad practice to light. Protective bodies such as the police and CQC often appear indifferent to complaints, as shown in a recent case that came before a South London Employment Tribunal. In that case the employee was ostracised and bullied after she reported numerous failings. It was only the Nursing…

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Care sector targeted over the National Minimum Wage

Care sector targeted over the National Minimum Wage ›

26th February 2015 | Categories: Human Resources

Following the naming and shaming of 70 businesses for not paying the National Minimum Wage (NMW) the Business Minister has made clear her department is “working hard in areas where we know there are particular problems, like the care sector”. Understanding the detail? The NMW regulations are complex, and while you may think you are…

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What to pay?

What to pay? ›

19th February 2015 | Categories: Human Resources

Money motivates – a least that is the popular view. It is partially a myth. In reality, it is fair reward that motivates and, even more specifically, unfair reward that demotivates. So, to pay less than an individual perceives to be fair is likely to cause them to be disengaged with your business, mark time…

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Interpreting what your workers say

Interpreting what your workers say ›

6th February 2015 | Categories: Human Resources

I remember a Tribunal case some years ago, where the supervisor was deemed to have discriminated against an employee who was deaf and who depended on sign language. The investigation and disciplinary meeting had relied heavily on the assumption that the deaf person had been offended by an action (unrelated to deafness) taken by the…

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Bullying is rife

Bullying is rife ›

23rd January 2015 | Categories: Care Quality Commission , Human Resources

Historically, many reports have highlighted the existence of bullying in the NHS, the Care Quality Commission and in business generally. There are reams of web pages devoted to helping ‘victims’ – although victims can be perpetrators themselves. But what if we are the perpetrator? Am I a bully? It is curious that when managers or…

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Who will you empower this year?

Who will you empower this year? ›

29th December 2014 | Categories: Human Resources

One of my favourite proverbs is an old Arab one: “It is easier to make slaves of free men [sic] than free men from slaves.” When I came across it I was reminded of one of my first jobs on a site of 13,000 employees. The majority of these people were brought up with following…

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.