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Expert Insights

It’s Cold Outside

It’s Cold Outside ›

31st October 2014 | Categories: Adult Social Care

There was news in our office this week that failed to surprise me. After a four month long recruitment process, a brand new worker started his shadowing in the community. After one morning of work, the worker contacted the Recruitment team to say the job ‘wasn’t for him’. On further questioning, the individual confided that…

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Honesty is the best policy

Honesty is the best policy ›

24th October 2014 | Categories: Adult Social Care

Last week we heard the sad news that the beautiful, self-effacing and gracious Lynda Bellingham had passed away after a yearlong battle with colon cancer. In her final interview given before she died, Lynda said it was important to her that people trusted her words and actions and that she wanted to be remembered “just…

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A sensible (wo)man knows you can’t please everybody

A sensible (wo)man knows you can’t please everybody ›

17th October 2014 | Categories: Adult Social Care

In my job I like to keep people happy. I like to have satisfied customers. But I am realistic enough to know that you can’t keep everyone happy all of the time. On occasions when things don’t go to plan, you expect to work hard to pick up the pieces and regain the trust and…

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It’s good to talk

It’s good to talk ›

10th October 2014 | Categories: Adult Social Care

I managed to escape the office for a couple of hours this week to chair a service users’ forum. The last time I visited the scheme felt like a couple of months back but, on checking my notes, it was actually March. I could not believe that seven months of the year had flown over…

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Liars? Do not Apply Within

Liars? Do not Apply Within ›

3rd October 2014 | Categories: Adult Social Care

Tough decisions I have found myself on many occasions struggling to make the right decision when carers have done something they shouldn’t have. I would say I’m a reasonable person. I make sure a thorough investigation is undertaken before a hearing is arranged and I always try and go into these meetings with an open…

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If Carling made jobs, this would be it

If Carling made jobs, this would be it ›

19th September 2014 | Categories: Adult Social Care

I spoke with a colleague this week who manages another branch. She sounded positively down in the dumps which was totally out of character for her. I asked if she was OK. ‘No,’ she responded, “it’s been a bad week”. The homecare industry is set at a frenetic pace. You take one day off and…

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The Very Expensive Cost of Running a Quality Service

The Very Expensive Cost of Running a Quality Service ›

12th September 2014 | Categories: Adult Social Care

These days I seem to have taken on the persona of Victor Meldrew. I catch myself moaning and despite my best endeavours, I can’t stop. This week my main bugbear is admin. Admin admin admin. It’s constant. Every time we see the council they give us additional work, and we have to recruit for another…

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Complex Care Cases Contribute to Hospital Delays

Complex Care Cases Contribute to Hospital Delays ›

8th September 2014 | Categories: Adult Social Care

Over the years, Homecare Providers have seen a continuous rise in the needs of our Service Users. The number of people requiring complex care has risen to epic proportions, this has a direct impact on service delivery and responses to hospital discharges. The latest figures from the Monthly delayed transfers of care Data, England published…

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Risky Business

Risky Business ›

29th August 2014 | Categories: Adult Social Care

I can almost hear the audible sigh of relief from care providers as the summer holidays draw to a close. Getting through each summer period unscathed is surely a miracle in itself. Care staff’s holidays and sickness have such a huge impact on a provider’s ability to provide a decent safe service. So, as we…

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CQC Inspections. Consistent. Fair. Transparent. So Why the Lack of an Appeal Process?

CQC Inspections. Consistent. Fair. Transparent. So Why the Lack of an Appeal Process? ›

1st August 2014 | Categories: Adult Social Care

After a fairly stressful CQC inspection, I wanted to challenge a judgement on my soon-to-be published report. I began searching the internet to find information on the CQCs appeal process and I was surprised to find that currently there isn’t one. My understanding of the new inspection regime, implemented earlier this year, was that it…

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CQC Outcomes are now called Key Lines of Enquiry. CQC Essential Standards are now CQC Fundamental Standards.